Customer Service Representative
Our motto is "Adventure, Friendship and Respect" and we encourage that you treat your fellow guides, office members and customers in that way.
What we’re looking for
Experience.
Experience working with customer support.
Work Ethic.
Strong work ethic.
Flexibility.
Flexible schedule and ability to work weekends.
Composure.
Ability to stay calm under pressure
in high-stress situations.
Education.
High school diploma, general education degree, or equivalent.
Job Details
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Answering a high volume of incoming calls.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our trips inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Editing and posting of pictures, videos and other related content to social media.
